Introduction

At GulioApp, we strive to ensure a seamless shopping experience for our customers. This Cancellation Policy outlines the conditions under which orders can be canceled on GulioApp.com and our mobile applications (collectively referred to as "GulioApp").

1. Order Cancellation by Customer

You can cancel your order under the following conditions:

• Before Shipment: Orders can be canceled at any time before they are shipped. Once an order has been shipped, it cannot be canceled and must be processed as a return.

2. How to Cancel an Order

To cancel an order, follow these steps:

• Contact Customer Service: Reach out to our customer service team as soon as possible to request a cancellation. You can contact us at support@gulioapp.com or +255-629-818668.
• Provide Order Details: Provide your order number and any other relevant information to help us identify your order quickly.

3. Order Cancellation by GulioApp

We reserve the right to cancel orders under the following conditions:

• Out of Stock: If the product you ordered is out of stock, we will notify you and cancel the order.
• Payment Issues: If there are issues with your payment, we may cancel the order.
• Fraud Prevention: If we suspect fraudulent activity, we may cancel the order for security reasons.

4. Refund Process for Canceled Orders

If your order is canceled, we will process your refund as follows:

• Refund Method: Refunds will be issued using the original method of payment. If the original method is not available, an alternative method will be discussed.
• Timeframe: Refunds are typically processed within 7 business days of the cancellation confirmation. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.