Introduction

At GulioApp, customer satisfaction is our top priority. We are committed to providing high-quality products and excellent service. This Refund Policy outlines the conditions under which refunds are provided for purchases made through GulioApp.com and our mobile applications (collectively referred to as "GulioApp").

1. Conditions for Refunds

We offer refunds only under the following condition:

• Damaged Products: If you receive a damaged product, you are eligible for a refund, provided that we can verify the damage.

2. Verification Process

To qualify for a refund due to a damaged product, you must follow these steps:

• Report the Damage: Contact our customer service team within 3 days of receiving the product. You can reach us at support@gulioapp.com or +255-629-818668.
• Provide Proof: Provide evidence of the damage, which may include photographs and a description of the issue.
• Inspection: Allow our team to inspect the product and verify the damage. This may involve providing additional information or arranging a return of the product.

3. Refund Process

Once the damage is verified, we will process your refund as follows:

• Approval: Our customer service team will notify you of the approval or rejection of your refund request within 5 business days.
• Refund Method: Approved refunds will be issued using the original method of payment. If the original method is not available, an alternative method will be discussed.
• Timeframe: Refunds are typically processed within 7 business days of approval. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

4. Non-Refundable Situations

Refunds will not be issued for:

• Products that are not damaged.
• Damages reported beyond the 3-day reporting window.
• Products damaged due to misuse or mishandling by the customer.

5. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

GulioApp Markets Company
Dar es Salaam
Tanzania
Email: support@gulioapp.com
Phone: +255-629-818668

We are here to assist you and ensure that any issues are resolved promptly and to your satisfaction.

Thank you for shopping with GulioApp. We appreciate your business and are committed to providing quality products and services.

By using GulioApp, you acknowledge that you have read and understood this Refund Policy and agree to its terms and conditions.