Introduction

At GulioApp, we aim to ensure our customers are completely satisfied with their purchases. This Return Policy outlines the conditions under which returns are accepted for purchases made through GulioApp.com and our mobile applications (collectively referred to as "GulioApp").

1. Conditions for Returns

We accept returns under the following conditions:

• Damaged Products: If you receive a damaged product, you are eligible to return the product for a refund or replacement.
• Incorrect Products: If you receive a product that is not what you ordered, you can return it for a refund or replacement.

2. Return Process

To return a product, follow these steps:

• Report the Issue: Contact our customer service team within 3 days of receiving the product. You can reach us at support@gulioapp.com or +255-629-818668.
• Provide Proof: Provide evidence of the damage or incorrect product, which may include photographs and a description of the issue.
• Return Authorization: Obtain a return authorization from our customer service team. Returns without authorization may not be accepted.
• Return the Product: Ship the product back to us in its original packaging, including all accessories, manuals, and documentation. We recommend using a trackable shipping method to ensure the product reaches us safely.

3. Return Address

Please send returns to the following address:

GulioApp
Dar es Salaam
Tanzania

4. Return Shipping Costs

• Damaged or Incorrect Products: If the return is due to a damaged or incorrect product, we will cover the return shipping costs.
• Other Returns: For all other returns, the customer is responsible for return shipping costs.

5. Inspection and Processing

Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your return request:

• Approval: If approved, we will process your refund or send a replacement product. Refunds will be issued using the original method of payment within 7 business days.
• Rejection: If rejected, we will notify you of the reason and return the product to you, if applicable.

6. Non-Returnable Situations

We do not accept returns for:

• Products that are not damaged or incorrect.
• Products returned without authorization.
• Products damaged due to misuse or mishandling by the customer.
• Products returned beyond the 3-day return window.

7. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at:

GulioApp Markets Company
Dar es Salaam
Tanzania
Email: support@gulioapp.com
Phone: +255-629-818668

We are here to assist you and ensure that any issues are resolved promptly and to your satisfaction.

Thank you for shopping with GulioApp. We appreciate your business and are committed to providing quality products and services.

By using GulioApp, you acknowledge that you have read and understood this Return Policy and agree to its terms and conditions.